Privacy Policy

Crawbat provides an AI-powered support system that processes business-provided data to generate automated responses.

This Privacy Policy applies to:

• Website visitors
• Customers (business clients)
• End users interacting with client websites

A. Information You Provide

When you use our service, we may collect:

• Business documents (FAQs, pricing, policies)
• Contact information (name, email)
• Account and billing details

B. End-User Interactions

When users interact with the widget on your website, we may process:

• Messages submitted through the chat
• Page URL and page title
• Session identifiers
• Conversation history

C. Automatically Collected Data

We may collect:

• IP address
• Browser type
• Device information
• Usage logs

We use data to:

• Provide and operate the service
• Generate AI responses based on your content
• Improve system performance
• Monitor usage and prevent abuse

We do not use your private data to train AI models.

Crawbat uses third-party providers such as OpenAI to generate responses.

This means:

• Certain data (e.g. user messages and relevant document context) may be sent to these providers
• Data is processed strictly to generate responses

We do not control how third parties process data, but we select providers that follow industry standards.

You agree not to upload or process:

• Medical records
• Financial account information
• Personally identifiable sensitive data

Crawbat is not responsible for sensitive data submitted in violation of this policy.

• Clients retain ownership of their original data
• Crawbat processes data solely to provide the service

We may use anonymized and aggregated data to:

• Improve system quality
• Analyze trends

We retain data:

• For as long as your account is active
• Up to 6 months after termination

After that period, data may be permanently deleted.

We implement reasonable technical and organizational measures to protect data, including:

• Access controls
• Secure infrastructure
• Tenant-level data isolation

However, no system is completely secure.

We may use cookies or similar technologies to:

• Maintain sessions
• Improve performance
• Analyze usage

You can control cookies through your browser settings.

Depending on your location, you may have the right to:

• Request access to your data
• Request correction or deletion
• Object to certain processing

To make a request, contact: support@crawbat.com

Our service may include links or integrations with third-party services. We are not responsible for their privacy practices.

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.

If you have questions about this Privacy Policy: